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Tender Support

Customer Support Helpdesk Application

Published 01/02/2011 and rated Ratingstars5 5 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Tender Support gives users another way to service their clients. The application is intended to give users more control over their ability to offer quality customer support to clients. Users can easily work Tender Support into their current organization. Synchronization tools even make it possible to keep developers informed as well as other relevant individuals. Self service support tools are also available that can save the user time and give the user’s customers a way to find their own answers instead of waiting for one. Appearance customization options allow users to seamlessly integrate Tender Support into an existing website. Users can easily funnel all of their support requests through Tender Support for better organization, which can translate into improved customer support.

Tender Support screenshot
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What is the history and popularity of the app?

Tender Support was conceived and created by ENTP, a firm of designers and consultants that build web applications using Javascript, Ruby and Ruby on Rails. The ENTP team includes Josh Pyles, Justin Palmer, Zach Hobson, Tim Clark, Will Duncan, Nicole Ramsey, Chris Rhee, Trevor Squires and founder Courtenay Gasking.

What are the differences to other apps?

Tender Support provides its users with an elegant design and many valuable functions that can streamline their ability to help customers. The system is very customizable, right down to appearance, so it can easily integrate into an existing website or match up with the company’s color scheme. Using Tender Support, many businesses can offer better service when assisting with client issues.

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How does the web app look and feel to use?

Tender Support offers a very clean, neat design that makes the application so much easier to learn compared to similar alternatives. New users can easily adapt and learn the system without spending a great deal of time in the process. One of the best things about Tender Support is that it can be customized to look however the client wants it to.

How does the registration process work?

Visitors can register for a Tender Support account by clicking the wide, blue “Sign up now for a 14 day free trial” button that spans the center of the homepage (located just below a handful of stylish screen shots). The registration form mimics the rest of the site design, offering a very clean design with plenty of unintimidating wide open space. The form asks for an email address, password and product name. The user can submit the information by clicking the blue “Create a new tender” button at the bottom of the form.

What does it cost to use the application?

Tender Support users are given four membership types to choose form. The cheapest is the Basic plan which costs just under $25 per month. This plan includes up to three support staff members, 500 MBs of file storage, two discussion filters and a custom domain name. The next step up is the Plus plan which costs just under $70 per month. This plan upgrades to five staff members, 5 GBs of storage, 10 discussion filters and custom branding options. The Premium membership costs around $150 per month and includes up to 10 staff members, 30 discussion filters and 20 GBs of file space. The highest level membership is the Max plan which costs around $300 per month. This plan upgrades to allow up to 25 staff members, 50 GBs of file storage and 50 discussion filters.

Who would you recommend the application to?

Tender Support is a great tool for businesses looking for a better, affordable way to manage customer support. The four membership plans allow most users to fit Tender Support into their budget without overspending for access or features they do not need.

  • Set up self service support tools so clients can find answers
  • Customize the look of Tender Support to match the business
  • Upload logos for personalized branding (with some membership plans)
  • Filter all support tickets through Tender Support
  • Use discussion filters to apply actions to new discussions as they come into the system

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Tender Support pricing

Cheapest plan (per month) : $24.00
Most expensive plan (per month) : $299.00




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